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Privacy Policy

Last updated: September 10, 2025

 

FixMate LLC (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website www.fixmateus.com, book services, or communicate with us.

Information We Collect

We may collect the following information when you interact with our website or services:

 

  • Personal information: name, phone number, email address, service address.

  • Service details: type of service requested (appliance repair, junk removal, cleaning), appointment preferences, notes you provide.

  • Payment information: processed securely through third-party providers (we do not store full credit card details).

  • Communication data: SMS/MMS messages, emails, and phone call records related to your booking.

How We Use Your Information

Your information is used only for:

 

  • Confirming and scheduling appointments

  • Sending SMS/MMS updates (e.g., confirmations, technician arrival, receipts)

  • Processing payments and sending receipts

  • Customer support and follow-up

  • Service quality improvement

SMS and Messaging Consent

By providing your phone number, you agree to receive service-related SMS messages from FixMate.

 

  • Message frequency may vary depending on your bookings.

  • Message and data rates may apply.

  • You can opt out at any time by replying STOP, or reply HELP for more information.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited data only with:

 

  • Our service technicians and contractors (to perform the service you requested)

  • Payment processors (for billing purposes)

  • Legal authorities if required by law

Data Security

We use appropriate technical and organizational measures to protect your personal data. While no system is 100% secure, we strive to safeguard your information against unauthorized access, disclosure, or misuse.

Your Rights

You have the right to:

 

  • Request access to your data

  • Request corrections to your data

  • Request deletion of your data (where legally possible)

  • Opt out of SMS/MMS messaging at any time

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

 

📧 Email: info@fixmateus.com

📞 Phone: (206) 929-2499

🌐 Website: www.fixmateus.com

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last updated” date.

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